JOB TITLE
Associate Manager - Fulfillment | MAF Retail | Head office Kuwait
Role Summary
The Associate Manager - Fulfillment is responsible of managing the day-to-day execution of company's E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order. When /if required the role holder takes on a leading role, if there are issues with FF field.
ROLE PROFILE

• Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI's for a seamless and effective Fulfilment operations.
• Manage the day to day E-Commerce fulfilment operations.
• Lead picking and dispatching teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P'L delivery service providers.
• Ensure of proper arrangement of dark store and stock adequacy. .
• Ensure coordination of operations team, commercial team and IT
• Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Identify training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
  

Requirements

• Bachelor's degree in E- Commerce or Business Administration
• 5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Working knowledge of automated distribution and warehouse systems preferred.
• Operational agility and nimbleness to adapt to changing retail environment.
• Solid analytical skills, trouble-shooting skills; planning and organizational skills.
• Commercial ERP knowledge is required.
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills..
  

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.