Responsibilities

1. Operations

• Assist with implementing the retail sales strategy internally and in conjunction with brand standard
• Lead, train, and motivate the sales team to meet and exceed sales targets and KPIs
• Actively implement the showroom standard operating procedures and continuously monitor the processes to ensure optimization
• Ensure the pre-delivery inspection has been completed according to the brand policies
• Ensure that vehicle hand-over is done according to brand distributor standards
• Ensure the DMS is continuously updated with accurate vehicle information and stock levels
• Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels
• Properly apply leads management & follow up process for current & potential customers
• Conducts regular & one-one meetings with the sales team
• Provide regular reports on showroom and sales team performance for the management

2. People

• Apply a structured onboarding plan for all new employees in line with AMA standards
• Establish business objectives and personal development goals and monitor performance against agreed targets
• Keep the sales team updated on product knowledge, competitor offerings, and market trends
• Determine training needs and secure suitable training for the sales team
• Provide continuous guidance, support, and feedback to subordinates
• Encourage compliant behavior and ensure company HR policies are always adhered to

3. Customer

• Handle high-level customer interactions and resolve issues promptly and professionally
• Review all customer surveys (visit surveys, lost sales, and sales call analysis) weekly, identify trends, and develop appropriate action plans action against critical customer feedback
• Ensure that professional service is provided to every customer according to brand image
• Develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.

Educational Qualification

• Bachelor in Business Administration

Experience

• Years of Experience: 3 - 5 Years
• Field of Experience : Automotive Sales

Skills

• Adequate knowledge of automotive high-volume sales & showroom operations
• Sales driven character with proven record of exceeding sales target
• Strong leadership skills in team building, motivation, and interpersonal relationships
• Proficient in Microsoft Office and retail management software (CDK)
• Excellent interpersonal communication skills
• High leadership, people management, and motivation skills
• Flexible approach to work and able to adapt and thrive in a changing environment
• Adaptable to flexible schedule, including weekends and holidays as needed

Job Remarks

• Preferred Language: Arabic, English
• Job Country : Kuwait
• Duty Shift / Timings : One Shift / 8:30 am to 5:30 pm / 12:30 pm – 8:30 pm (Rotational Shift)