Duties
Responsible for leading the work of Lodging Guest Services Representatives assigned to the Lodging operation and the effective utilization of over 2,000 rotational and transient bed spaces. The Lodging activity is located in harden and non-harden facilities. As a working leader, the lodging guest services representative performs the following duties: Plans, schedules, and coordinates major activities for lodging guest service operations with other installation squadrons, key stakeholders and appropriate personnel. Performs or directs periodic or scheduled surveys, audits, and inspections to determine adequacy of lodging guest service operations to include accountability of bed space assignments as well as adequacy and safety of lodging rooms and facilities. Additionally, ensures accurate accountability of lodging assets, ensuring the data is accurately entered into CQMAP. Develops deliberate and crisis action plans to support installation and combatant command operational plans to receive and bed down incoming forces. Coordinates with high-level officials at tenant organizations. Responsible for the management and coordination of force protection escort requirements for contractors requiring escorts due to Air Force and local installation requirements. Distributes and balances workload equally among employees. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates automated database on occupancy and checkouts. Ensures adequate stock supplies and equipment are available to do the work. Provides inputs to and/or develops monthly schedules. Attends weekly staff meetings as directed by rotational leadership. Conducts internal staff meetings as appropriate. As time permits, performs non-lead duties as lodging guest services representative. Receive guests, checks lodging and receipt slips; registers guests and assigns rooms utilizing CQMAP; furnishes information to guests on available facilities and activities; places calls; coordinates changes with supervisor requiring implementation by lodging guest services representatives.
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Requirements
Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
  

Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/11/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Progressively responsible experience in clerical or office work in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position. Have experience utilizing Microsoft Suite to include Excel, Word, PowerPoint, and Outlook Experience which demonstrates the applicant's ability to lead the work of others is desirable. Be able to demonstrate the ability to take lead role in a hotel environment. Be able to read, speak, and write English. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Be able to satisfactorily complete a Preemployment Physical and Drug test.
PERFORMANCE STANDARDS
You will be evaluated on the basis of your level of competency in the following areas:
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.