Job Description:

• Providing proactive and excellent client service at all times.
• Ensuring effective delivery of the service, meeting the company's standards.
• Providing ongoing professional guidance to existing and new clients.
• Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service.
• Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity.
• Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements.
• Handle incoming inquiries and customer issues personally or via phone, email and live chat.
• Assist clients in account opening procedure, collect documents and keep their records.
• Provide support for customer's trading platform inquiries.
• Liaise with other departments, when required, to escalate and resolve issues.
• Keep detailed record of inquiries, comments and complaints and report them to the management.
• Provide training to customers on the use of the Company's products including website, trading platform and any other related issue.
• Adhering to compliance requirements in dealings involving customer data and privacy.
• Assist in preparing new material to further educate our audience in the use of our trading platform, our business concept and our products.
• In addition to these duties, the employee may from time to time be required to undertake additional or other duties within his capacity to meet the needs of the employer's business.

·   Bachelor's or master's degree.

·   Minimum of 2 years of proven work experience in customer support.

·   Professional English written and verbal communication skills.

·   High degree of multi-tasking and time management capability.

·   High level of professionalism and management capability.

·   Strong interpersonal management, leadership and organizational skills.

·   Strong planning, forecasting and analytical skill.

About the Company:

Orbex is a leading global investment firm with over 15 years, offering award-winning trading services at some of the most competitive conditions. Since its inception, Orbex has committed to providing access to first-in-class trading solutions on a wide range of CFD markets including 400+ Forex Pairs, Indices, Stocks, Futures, Energies, Metals, and Cryptocurrencies.

 Notes:

·   Location of the company – Kuwait

·   Job type – full time / permanent

·   Candidates who can join immediately are preferred

Application instructions:

Kindly send your CV's to – [HIDDEN TEXT]